DKB Design

Workday Training Lead                                                          6/23 to present

University System of New Hampshire - Durham

• Created a detailed training strategy for the platform (HCM/FIN) implementation of Workday for the system, including outcomes, delivery platforms, modalities, timeline, user experience session and metrics.

• Created and launched a SharePoint training website “USNH Workday Resources” within first 30 days. Robust training content for ESS, MSS, HCM, FIN and faculty is continually added, in preparation for Dec 2024 HCM/FIN implementation.

• Lead a team of instructional designers in the design, development, and delivery of training for Workday HCM/FIN Implementation for over 10,00 users.

• Collaborated to create templates and processes for all modalities of training.

• Provide relevant graphics for various presentations to the system, steering committee and other leadership groups.

• Collaborate with subject matter experts (SMEs) and functional leads to test processes and design/develop training.

• Create and supervise training materials across modalities, including training videos, computer-based training modules (Articulate 360), job-aids, step-by-step guides, process flows and general overview of information and resources.

• Create process to track and catalog learning materials.

• Create training videos, including drafting scripts, recording the narration, capturing the process and editing the final video.

• Create Power BI dashboards for end-users, including Security Role Lookup, Worktag Crosswalk and Job Profiles Lookup.

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Workday Training Lead                                                          4/21 to 6/23

University of Arkansas - Fayetteville

• Lead a team of instructional designers in the design, development, and delivery of training for Workday ERP.  Our focus is on adult learning, visual literacy, W3 accessibility and user experience.

• Created and implemented a strategic plan for the rollout of training in Workday Learning.

• Conducted both qualitative and quantitative analyses.

• Created a structure for storing and maintaining learning content across Workday Learning and SharePoint.

• Continuously work with subject matter experts and functional leads to test processes in Workday with an eye to any training impact.

• Create and supervise the creation of a variety of training materials including:

  • Training videos

  • Computer Based Training Modules (Articulate 360)

  • Training manuals (Quick Reference and Step-by-Step Guides)

  • Workday process flows in Microsoft Visio

  • SharePoint resource pages

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HCM Training Coordinator - Workday                                        2/20 to 3/21

University of Arkansas - Fayetteville

• Managed, designed, developed, coordinated, and conducted training for the implementation and subsequent updates of Workday ERP.

• Pivoted seamlessly to remote work and virtual training during the COVID pandemic.

• Supported the implementation of Workday during the COVID pandemic, working fully remote.

• Created an internal SharePoint website to address Workday training needs for HCM and Finance.

• Created written documentation (QRGs, guides, news articles, emails).

• Created training videos.

• Created training manuals (Quick Reference and Step-by-Step Guides)

• Designed process to identify security roles for training scenarios.

• Collaborated with Human Capital Management (HCM) subject matter experts and functional leads.

• Participated in usability testing groups as new Workday processes were rolled out and/or updated.

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Content Designer                                                                       5/19 to 1/20

Wal-Mart, Inc.

• Created content within an Agile framework, working to release successive iterations of material.

• Collaborated with stakeholders, subject matter experts and business partners in content design.

• Identified content design needs across the company, supporting Home Office and store associates.

• Designed quality learning content in a variety of modalities:

  • Instructor Led Training

  • Self-Paced Online Learning

  • Video Scripting

  • Gamification

  • Infographics

  • Job Aids

• Developed learning assessments to measure performance outcomes.

• Projects included Workday video scripts, Great Workplace resource website, instructor-led training for company-wide data governance initiative,  gamification of data governance principles, speechwriting for CEO Doug McMillan and Chief Governance Officer, and a hands-on graduate student internship program.

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Instructional Designer - Contract/Remote                                  8/18 to 7/19

Granite Documents & Design

• Designed concept for engaging high-school leadership course.

• Completed gap analysis for instructional iteration of previously developed material.

• Provided materials (screenshots and text-edits) for next iteration of instructional material.

 

​Online Instructor                                                                    2/18 to present

Freedom Project Academy

• Designed innovative hybrid Music Theory & Appreciation course for online high school

• Teaching two synchronous sessions per week which accompanies five hours of asynchronous content.​​

 

Online Program Coordinator                                                      1/17 to 8/18

University of Arkansas Global Campus​​

• Created new position, designing and updating processes for increased speed, efficiency and accuracy.

• Designed on-boarding and training materials for the position, including training manuals, job-aids and instructional video content placed in Blackboard Learn.

• Coordinate curriculum approval, online course development and ongoing support for course revision and delivery.

• Researched, compiled and analyzed data for online programs.

• Tracked online programs and courses through internal and external processes.  

• Assisted departments/programs in establishing a course development schedule for new online programs.

• Designed and built database in Microsoft Accessto track online course development and support.

• Assisted in the preparation of the Global Campus quarterly and annual reports.

• Acted as Quality Matters Coordinator.​

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Instructional Design Intern                                                          1/18 to 5/18

University of Arkansas Help Desk

• Implemented the ADDIE model to research, design and develop an asynchronous learning activity.

• Developed learning activities designed for an asynchronous cognitive apprenticeship in order to develop training in communications competencies.

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Project Manager                                                                           4/16 to 1/7

Wal-Mart, Inc.

• Served as temporary Project Manager for the Win7 to XP migration under Program Manager, Barry Griffey.

• Tasks included: assisting in onboarding vendor technicians, tracking migration issues, creating weekly status report, setting up pre-migration calls between vendors and Distribution Centers, and communicating with DSSMs, DCs, ISD associates and vendors as needed to problem solve.

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Choral Program Director                                                             8/08 to 6/15

Crowder Community College

• Taught Music Appreciation in an online format, using Blackboard, Screencast and Camtasia.

• Designed, developed, and taught hybrid Fundamentals of Music.

• Directed collegiate choral ensembles: Chorale (un-auditioned) and Chamber Choir (auditioned). Directed performance group in evenings of musical theatre and opera scenes.

• Under my direction Crowder Choirs doubled in size, with a significant increase in Crowder music graduates.

• Planned and designed programs, flyers and posters for choral events.

• Wrote grant requests to obtain vital equipment for the program.

 

Communications Specialist - Operations Support                     10/07 to 8/08

Sam's Club

• Published spreadsheets, documents and web pages to the company virtual private network (VPN) using Documentum Web Publisher application.

• Designed web pages for the company VPN using Macromedia Dreamweaverand Macromedia Fireworks.

• Trained team members in basic Dreamweaver and Fireworks functions.

• Worked with marketing to develop web publication guidelines.​